Terms And Conditions Of Use
| Delivery Options | How Fast | £ Per Order | |||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
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1st Class Royal Mail, Orders Under £101 2 3 Maximum 750g |
2-3 Days | £3.50 | ||||||||||||||||||||||||||
|
1st Class Recorded Royal Mail,1 2 3 Maximum 8kg |
2-3 Days | Upto 750g = £3.95 750 - 1kg = £5.50 1kg - 1.25kg = £6.80 1.25kg - 1.5kg = £7.70 1.5kg - 1.75kg = £8.60 1.75kg - 2kg = £9.50 2kg - 4kg = £11.50 4kg - 6kg = £15.00 6kg - 8kg = £18.50 |
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Orders to the following UK Postcodes AB, BT, EI, FK, G83, GY, HS, IM, IV, JE, KA27, KA28, KW, PO31-PO41, PH, TR21-25 & ZE & BFPO 1 2 3 | 2-3 Days | £3.95 | ||||||||||||||||||||||||||
|
UK Guaranteed Next Working Day Orders Under £101 2 3 | Next Day | £5.50 | ||||||||||||||||||||||||||
|
UK Guaranteed Next Working Day Orders £10 - £74.991 2 3 | Next Day | £3.95 | ||||||||||||||||||||||||||
|
UK Guaranteed Next Working Day Orders over £74.991 2 3 | Next Day | FREE | ||||||||||||||||||||||||||
 |
Courier Austria, Belgium, Denmark, France, Germany, Ireland (Southern), Luxembourg, Monaco and Netherlands.1 3 |
2-3 Days | £15 | ||||||||||||||||||||||||||
|
Courier Czech Republic, Italy, Slovakia and Spain.1 3 |
3-4 Days | £18 | ||||||||||||||||||||||||||
|
Courier Estonia, Finland, Hungary, Poland, Portugal, Slovenia and Sweden.1 3 |
4-5 Days | £23 | ||||||||||||||||||||||||||
|
Courier Bulgaria, Greece, Latvia, Lithuania and Romania.1 3 |
5-6 Days | £35 |
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 |
Economy Delivery1 3 Austria, Belgium, Denmark, France, Germany, Ireland (Southern), Luxembourg, Monaco and Netherlands.4 to 7 days Czech Republic, Italy, Slovakia and Spain. 5 to 8 Days Estonia, Finland, Hungary, Poland, Portugal, Slovenia and Sweden. 6 to 9 days Bulgaria, Greece, Latvia, Lithuania and Romania. 7 to 10 days |
|
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2 Orders to the following postcodes AB, BT, EI, FK, G83, GY, HS, IM, IV, JE, KA27, KA28, KW, PO31-PO41, PH, TR21-25 & ZE & BFPO will be delivered by Royal Mail 1st Class Recorded Delivery and are not included in the Next Working Day Guarantee. 3 Signature Required Please ensure somebody is available to accept the delivery. |
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1.0 Terms and Conditions
1. The naio.co.uk website is owned and operated by Naio UK.
2. All of the goods on this website are offered by Naio UK, which will be the contracting party for any order that you place.
3. These Terms and Conditions of Sale apply to all transactions for the sale of goods on the website. Please read them carefully. They do not affect your statutory rights.
4. We may change these terms and conditions at any time. Any change will take effect from the date posted on the website.
2.0 Prices and Promotions
1. Although we endeavor to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be miss-priced. If we discover a pricing error we will contact you and ask you whether you wish to cancel your order, or continue with the order at the correct price.
2. We will not be obliged to supply goods at the incorrect price.
3. We reserve the right to adjust prices, offers, goods and specifications of goods on the website at our discretion at any time before (but not after) we accept your order.
3.0 Images and Descriptions
1. All images are for illustrative purposes many of the images of products on this site have been altered to fit into site design, Actual packaging & product labeling may vary.Please note it is the customer’s responsibility to check all sizes, volumes, shades and colours before purchasing. Colours represented on your monitor may differ from reality.
2. Images and Descriptions may be copied to aid in the resale or training of our products only.We are in no way responsible for nor are we affiliated to the third parties using our images for the resale or the training they offer.
4.0 Ordering
1. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the "submit order to us" button on check out page "ordering step 3”.
2. All orders made by you through the website are subject to acceptance by us.
3. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
4. After submitting an order to us you will be sent an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement that your order has been received and is not an acceptance of the order or confirmation that the order has been paid for.
5. Paying of your order
5.1 By Credit or Debit Card
1. Payment can be made by most major credit or debit cards as displayed. Payment will be debited from your account before despatch of the goods to you.
2. You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
3. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
4. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
5.1.1 Card Payment Authorised
1. You will be sent an email confirming that your card payment has been authorised, this means that the order amount have been held on your account, ready for payment to be Captured (taken), even though this may show on your bank account statement straight away, funds will not be captured (taken from your account) until your order has been dispatched.
5.1.2 Card Payment Declined
1. You will be sent an email stating that your card payment has been declined,attempts will be made to process your card payment for a further 7 days unless your order is cancelled either by yourself or by us.
5.1.3 Card Payment Incorrect
1. You will be sent an email stating that your card payment details are incorrect, with details of how to cancel or pay for your order
5.2 Payments By PayPal Instant payment
5.2.1 PayPal Payment Successful
1. You will be sent an email confirming that your PayPal payment has been successful. And your order will be dispatched soon after (within 2 working days)
5.2.2 PayPal Payment Failed
1. We will be sent an email stating that your PayPal payment has failed.You can still pay for your order via your PayPal Account by sending your payment to payformyorder@naio.co.uk,emails sent to this address will not be read, if you wish to contact us please click here, Please remember to include your order number when making the payment.
5.3 Payment By PayPal eCheque
5.3.1 eCheque Payment Pending
1. Goods will not be dispatched until e-cheque payment clears (usually 7 – 9 working days).For a more accurate clearing date log into PayPal account at http://www.paypal.com/click on "details" for the payment you have made then scroll about half way down the page until you see STATUS. Here, You will also be able to (if you wish) add credit card details to clear the payment immediately.
5.3.2 eCheque Payment Successful
1. You will be sent an email confirming that your eCheque payment has been successful. And your order will be dispatched soon after (within 2 working days)
5.4 Payment ByCheque (Posted)
You can print a payment posting form CLICK HERE, please remember to write your order number on the back of your cheque.
Cheques should be made payable to Naio UK and posted to:
Naio Nails Ltd,
1 Copeland Court,
Riverside Park Industrial Estate,
Middlesbrough,
Cleveland,
TS2 1RN,
England
Please write address and telephone number on the reverse. Goods will not be dispatched until cheque payment clears.
5.4.1 Cheque Received
1. You will be sent an email once your cheque has been received and it will be submitted within 3 working days.and your order will be dispatched once payment has cleared (usually a further 3 working days).
5.4.2 Cheque Payment Successful
1. You will be sent an email once your cheque has cleared your order will be dispatched soon after (within 2 working days)
5.4.3 Cheque Payment Declined
1. We will be sent an email stating that your cheque has been declined. You can resend a postal payment by printing a payment posting form CLICK HERE, please remember to write your order number on the back of your cheque.
5.5 Postal Order (Posted)
You can print a payment posting form CLICK HERE, please remember to write your order number on the back of your postal order.
Postal Order should be made payable to Naio UK and posted to:
Naio Nails Ltd,
1 Copeland Court,
Riverside Park Industrial Estate,
Middlesbrough,
Cleveland,
TS2 1RN,
England
Please write address and telephone number on the reverse. Goods will not be dispatched until postal order is received.
You will be sent an email once your postal order arrives and your order will be dispatched within 2 working days of your postal order being received.
5.6 Credit or Debit Card (Posted)
We understand that some people prefer not to submit card details over the internet, which is why we off the facility for you to post your card details to us.Payment can be made by most major credit or debit cards as displayed. Payment will be debited from your account before despatch of the goods to you.
You can print a payment posting form CLICK HERE, please remember to include your order number with the payment this should be posted to:
Naio Nails Ltd,
1 Copeland Court,
Riverside Park Industrial Estate,
Middlesbrough,
Cleveland,
TS2 1RN,
England
Please write address and telephone number on the reverse. Goods will not be dispatched until payment is authorised.
1. You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
2. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
3. All card details once processed will be very securely shredded and disposed of; we will not take risks with your personal information.
5.6.1 Card Payment Authorised
1. You will be sent an email confirming that your card payment has been authorised, this means that the order amount have been held on your account, ready for payment to be Captured (taken), even though this may show on your bank account statement straight away, funds will not be captured (taken from your account) until your order has been dispatched.
5.6.2 Card Payment Declined
1. You will be sent an email stating that your card payment has been declined,attempts will be made to process your card payment for a further 7 days unless your order is cancelled either by yourself or by us.
5.6.3 Card Details Incorrect
1. You will be sent an email stating that your card payment details are incorrect,
5.7 Gift Voucher/s
1. If you receive a Gift Voucher by email it will contain details of who sent you the Gift Voucher, along with possibly a short message from them.
2. The Email will contain the Gift Voucher Number this number can be copied and pasted into the "GIFT CERTIFICTE NUMBER" Box in the checkout (Ordering Step 2 - Payment Details).
3. It is probably a good idea to print out this email for future reference. Any remaining credit is not lost and can be used for future purchases.
5.8 Attempting Payment Again
1. By Card Online: If you decide you wish to pay for your order by card online, logging into your Naio UK account using your email address and your password and clicking "ORDER HISTORY" then selecting "VIEW ORDER DETAILS" for the order you wish to pay for and enter the details as instructed.
2. PayPal: You can pay for you order by sending your payment via PayPal at www.paypal.com to payformyorder@naio.co.uk, emails sent to this address will not be read, if you wish to contact us please click here, Please also remember to include your order number with your payment.
3. By Post: You can post a cheque, postal order or post your card details to us, to print a postal payment form CLICK HERE
6.0 Stock Availability
1. For certain goods, information concerning stock availability is not available on the website. If you order goods, which are not available from stock, we will contact you by e-mail and you will have the option to wait until the goods are available from stock, or cancel your order in accordance with our cancellation and returns policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy.
2. Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order. Acceptance of your order and the formation of a contract between us will take place when goods you have ordered have been despatched to you.
7.0 Legal compliance
1. This returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.
8.0 Your rights as a consumer
1. In accordance with the law, you have a 7 day 'cooling off period’, in which you have the right to cancel your purchase and receive a full refund,
2. Delivery costs incurred by us will not be refundable.
3. You do not need to give a reason for cancelling your purchase.
4. We are obliged to refund your payment in full within 30 days of your cancellation.
5. Should you wish to return your order the product must be returned unused (except to the extent use was reasonably necessary to examine the product) Please return the product in its original packaging.
9.0 Cancellations
We will accept cancellation of orders within 14 days of receipt. Subject to the following conditions.
1. Before Your order is dispatched
If you wish to change, add items to or cancel your order before it is dispatched please email ASAP to contact us please click here, Items can not be added to an order that has already been dispatched!
2. Within 7 Days of your order being received
Should you wish to cancel your purchase within the 7 days 'cooling off' period, you can return your item/s to
Naio Nails Ltd,
1 Copeland Court,
Riverside Park Industrial Estate,
Middlesbrough,
Cleveland,
TS2 1RN,
England
Please include your order number, name & address with any returns.
3. If it is not possible for you to return the items within 7 days.
If possible please advise us to use our contact form click here, within 7 days of receipt of order that you will be returning some or all of your order.Then return your order to us within 14 days of receipt of your order.
4. After the 7 day period
Returns will only be accepted at our approval, requests for this approval should be sent us using our contact form, click here. This approval will only be given by email and the item/s must be returned within 7 working days of the approval email being sent to you. Please send a copy of the email we send with or details of when the email was sent to you and your email address so that the email can be traced on our system.
Please include your order number, name & address with any returns.
10.0 Damaged / Faulty Goods
1. If the goods are missing from an order or incorrect, please inform us as soon as possible. Use our contact formclick here.
2. If the goods are damaged or faulty please keep the goods together with the packaging and contact us as soon possible for guidance.
11.0 Returning item/s
1. All products should be returned because of cancellation must be unused, unopened and in a re-saleable condition.
2. We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery.
3. Please remember to include your order number, name and address, and/or a copy of your purchase receipt with your return.
4. Please note that the cost of returning unwanted items is your responsibility.
5. Returns should be sent to:
Naio Nails Ltd,
1 Copeland Court,
Riverside Park Industrial Estate,
Middlesbrough,
Cleveland,
TS2 1RN,
England
12.0 Refunds
*Your order or returned item/s will be marked as cancelled, when we receive your returned item/s.
1. If you cancel your order in full before the order is dispatched we will refund you in full including any postage paid.
2. If you cancel your order in full after the order is dispatched we will refund you in full, any delivery costs we have incurred will not be refundable.
3. If your order qualified for free postage then we will refund minus the normal shipping charge (based upon the weight of the item/s cancelled, as if sent by Royal Mail 1st Class Packet Recorded Delivery).
12.1 Method of Payment
1. If you paid by credit or debit card, your refund will be made directly to your credit or debit card within 30 days of your cancellation.
2. If you paid by gift certificate, your refund will be made in the form of a gift certificate and emailed to you within 30 days of your cancellation.
3. If you paid by any other means, your refund will be made by cheque which will be posted to you within 30 days of your cancellation.
13.0 Free gifts, gift vouchers and discounted items
1. Free gifts which you would no longer be entitled due to the return of the order, must be returned or they will be charged at the regular retail price,
2. Gift Vouchers which you would no longer be entitled due to the return of the order, if unused will be cancelled, if already used deducted from the order total.
3. Item discounts which you would no longer be entitled due to the return of the order must be returned and refunded for the price paid in unused, unopened and in a re-saleable condition, or they will be charged at the regular retail price and the outstanding balance deducted from the returned order total.
14.0 Right to Withdraw Goods
1. We reserve the right to withdraw any goods from the website at any time.
2. We will not be liable to you or anyone else for withdrawing any goods from the Website
15.0 Delivery and Risk
1. We despatch the items ordered by you, as they are available using the method of delivery specified. The delivery charge is as set out in the post and packaging section of this page.
2. We cannot be held responsible if the delivery address given is incorrect.
3. We will use reasonable endeavours to ensure that the estimated delivery times are met but we cannot accept any liability for late deliveries, which are due to circumstances outside of our reasonable control.
4. Once you have received the goods, all risk of damage to, or loss of, the goods shall pass to you. If you intend to cancel your order in accordance with the cancellation and returns policy, you must keep good care of the goods pending their return to us.You will be liable for goods incurring customs charges.
16.0 Security
1. All Data to and from the site Including card payments and address details are encrypted using a Thawte SSL123 secure 128bit encryption to ensure that your transactions with us are private and protected, and cannot be viewed by anyone else as they travel over the internet.
17.0 Privacy Policy
17.1 Privacy & Disclosure
1. We respect your right to privacy. None of the information we collect is passed on to other parties, except when required as part of the services we provide for you i.e. providing your address and telephone number to a courier so your parcel may be delivered, or as required under UK law.
17.2 Data Collection
1. We will only collect details about you when you place an order. These will include your name and address, your email address, and various other details necessary to complete a transaction and fulfill your order. We do not collect any information which may be deemed "sensitive personal data" under the Data Protection Act 1998.
17.3 Cookies
1. Cookies are small pieces of text information created by websites and stored on your computer. Our shopping cart system uses cookies to help maintain your shopping cart while you browse our store. Use of cookies with our shopping cart is not compulsory, but we cannot guarantee that our shopping cart will work for you if you have cookies disabled in your browser.
2. All of the goods on this website are offered by Naio UK, which will be the contracting party for any order that you place.
3. These Terms and Conditions of Sale apply to all transactions for the sale of goods on the website. Please read them carefully. They do not affect your statutory rights.
4. We may change these terms and conditions at any time. Any change will take effect from the date posted on the website.
2.0 Prices and Promotions
1. Although we endeavor to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be miss-priced. If we discover a pricing error we will contact you and ask you whether you wish to cancel your order, or continue with the order at the correct price.
2. We will not be obliged to supply goods at the incorrect price.
3. We reserve the right to adjust prices, offers, goods and specifications of goods on the website at our discretion at any time before (but not after) we accept your order.
3.0 Images and Descriptions
1. All images are for illustrative purposes many of the images of products on this site have been altered to fit into site design, Actual packaging & product labeling may vary.Please note it is the customer’s responsibility to check all sizes, volumes, shades and colours before purchasing. Colours represented on your monitor may differ from reality.
2. Images and Descriptions may be copied to aid in the resale or training of our products only.We are in no way responsible for nor are we affiliated to the third parties using our images for the resale or the training they offer.
4.0 Ordering
1. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the "submit order to us" button on check out page "ordering step 3”.
2. All orders made by you through the website are subject to acceptance by us.
3. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
4. After submitting an order to us you will be sent an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement that your order has been received and is not an acceptance of the order or confirmation that the order has been paid for.
5. Paying of your order
5.1 By Credit or Debit Card
1. Payment can be made by most major credit or debit cards as displayed. Payment will be debited from your account before despatch of the goods to you.
2. You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
3. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
4. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
5.1.1 Card Payment Authorised
1. You will be sent an email confirming that your card payment has been authorised, this means that the order amount have been held on your account, ready for payment to be Captured (taken), even though this may show on your bank account statement straight away, funds will not be captured (taken from your account) until your order has been dispatched.
5.1.2 Card Payment Declined
1. You will be sent an email stating that your card payment has been declined,attempts will be made to process your card payment for a further 7 days unless your order is cancelled either by yourself or by us.
5.1.3 Card Payment Incorrect
1. You will be sent an email stating that your card payment details are incorrect, with details of how to cancel or pay for your order
5.2 Payments By PayPal Instant payment
5.2.1 PayPal Payment Successful
1. You will be sent an email confirming that your PayPal payment has been successful. And your order will be dispatched soon after (within 2 working days)
5.2.2 PayPal Payment Failed
1. We will be sent an email stating that your PayPal payment has failed.You can still pay for your order via your PayPal Account by sending your payment to payformyorder@naio.co.uk,emails sent to this address will not be read, if you wish to contact us please click here, Please remember to include your order number when making the payment.
5.3 Payment By PayPal eCheque
5.3.1 eCheque Payment Pending
1. Goods will not be dispatched until e-cheque payment clears (usually 7 – 9 working days).For a more accurate clearing date log into PayPal account at http://www.paypal.com/click on "details" for the payment you have made then scroll about half way down the page until you see STATUS. Here, You will also be able to (if you wish) add credit card details to clear the payment immediately.
5.3.2 eCheque Payment Successful
1. You will be sent an email confirming that your eCheque payment has been successful. And your order will be dispatched soon after (within 2 working days)
5.4 Payment ByCheque (Posted)
You can print a payment posting form CLICK HERE, please remember to write your order number on the back of your cheque.
Cheques should be made payable to Naio UK and posted to:
Naio Nails Ltd,
1 Copeland Court,
Riverside Park Industrial Estate,
Middlesbrough,
Cleveland,
TS2 1RN,
England
Please write address and telephone number on the reverse. Goods will not be dispatched until cheque payment clears.
5.4.1 Cheque Received
1. You will be sent an email once your cheque has been received and it will be submitted within 3 working days.and your order will be dispatched once payment has cleared (usually a further 3 working days).
5.4.2 Cheque Payment Successful
1. You will be sent an email once your cheque has cleared your order will be dispatched soon after (within 2 working days)
5.4.3 Cheque Payment Declined
1. We will be sent an email stating that your cheque has been declined. You can resend a postal payment by printing a payment posting form CLICK HERE, please remember to write your order number on the back of your cheque.
5.5 Postal Order (Posted)
You can print a payment posting form CLICK HERE, please remember to write your order number on the back of your postal order.
Postal Order should be made payable to Naio UK and posted to:
Naio Nails Ltd,
1 Copeland Court,
Riverside Park Industrial Estate,
Middlesbrough,
Cleveland,
TS2 1RN,
England
Please write address and telephone number on the reverse. Goods will not be dispatched until postal order is received.
You will be sent an email once your postal order arrives and your order will be dispatched within 2 working days of your postal order being received.
5.6 Credit or Debit Card (Posted)
We understand that some people prefer not to submit card details over the internet, which is why we off the facility for you to post your card details to us.Payment can be made by most major credit or debit cards as displayed. Payment will be debited from your account before despatch of the goods to you.
You can print a payment posting form CLICK HERE, please remember to include your order number with the payment this should be posted to:
Naio Nails Ltd,
1 Copeland Court,
Riverside Park Industrial Estate,
Middlesbrough,
Cleveland,
TS2 1RN,
England
Please write address and telephone number on the reverse. Goods will not be dispatched until payment is authorised.
1. You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
2. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
3. All card details once processed will be very securely shredded and disposed of; we will not take risks with your personal information.
5.6.1 Card Payment Authorised
1. You will be sent an email confirming that your card payment has been authorised, this means that the order amount have been held on your account, ready for payment to be Captured (taken), even though this may show on your bank account statement straight away, funds will not be captured (taken from your account) until your order has been dispatched.
5.6.2 Card Payment Declined
1. You will be sent an email stating that your card payment has been declined,attempts will be made to process your card payment for a further 7 days unless your order is cancelled either by yourself or by us.
5.6.3 Card Details Incorrect
1. You will be sent an email stating that your card payment details are incorrect,
5.7 Gift Voucher/s
1. If you receive a Gift Voucher by email it will contain details of who sent you the Gift Voucher, along with possibly a short message from them.
2. The Email will contain the Gift Voucher Number this number can be copied and pasted into the "GIFT CERTIFICTE NUMBER" Box in the checkout (Ordering Step 2 - Payment Details).
3. It is probably a good idea to print out this email for future reference. Any remaining credit is not lost and can be used for future purchases.
5.8 Attempting Payment Again
1. By Card Online: If you decide you wish to pay for your order by card online, logging into your Naio UK account using your email address and your password and clicking "ORDER HISTORY" then selecting "VIEW ORDER DETAILS" for the order you wish to pay for and enter the details as instructed.
2. PayPal: You can pay for you order by sending your payment via PayPal at www.paypal.com to payformyorder@naio.co.uk, emails sent to this address will not be read, if you wish to contact us please click here, Please also remember to include your order number with your payment.
3. By Post: You can post a cheque, postal order or post your card details to us, to print a postal payment form CLICK HERE
6.0 Stock Availability
1. For certain goods, information concerning stock availability is not available on the website. If you order goods, which are not available from stock, we will contact you by e-mail and you will have the option to wait until the goods are available from stock, or cancel your order in accordance with our cancellation and returns policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy.
2. Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order. Acceptance of your order and the formation of a contract between us will take place when goods you have ordered have been despatched to you.
7.0 Legal compliance
1. This returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.
8.0 Your rights as a consumer
1. In accordance with the law, you have a 7 day 'cooling off period’, in which you have the right to cancel your purchase and receive a full refund,
2. Delivery costs incurred by us will not be refundable.
3. You do not need to give a reason for cancelling your purchase.
4. We are obliged to refund your payment in full within 30 days of your cancellation.
5. Should you wish to return your order the product must be returned unused (except to the extent use was reasonably necessary to examine the product) Please return the product in its original packaging.
9.0 Cancellations
We will accept cancellation of orders within 14 days of receipt. Subject to the following conditions.
1. Before Your order is dispatched
If you wish to change, add items to or cancel your order before it is dispatched please email ASAP to contact us please click here, Items can not be added to an order that has already been dispatched!
2. Within 7 Days of your order being received
Should you wish to cancel your purchase within the 7 days 'cooling off' period, you can return your item/s to
Naio Nails Ltd,
1 Copeland Court,
Riverside Park Industrial Estate,
Middlesbrough,
Cleveland,
TS2 1RN,
England
Please include your order number, name & address with any returns.
3. If it is not possible for you to return the items within 7 days.
If possible please advise us to use our contact form click here, within 7 days of receipt of order that you will be returning some or all of your order.Then return your order to us within 14 days of receipt of your order.
4. After the 7 day period
Returns will only be accepted at our approval, requests for this approval should be sent us using our contact form, click here. This approval will only be given by email and the item/s must be returned within 7 working days of the approval email being sent to you. Please send a copy of the email we send with or details of when the email was sent to you and your email address so that the email can be traced on our system.
Please include your order number, name & address with any returns.
10.0 Damaged / Faulty Goods
1. If the goods are missing from an order or incorrect, please inform us as soon as possible. Use our contact formclick here.
2. If the goods are damaged or faulty please keep the goods together with the packaging and contact us as soon possible for guidance.
11.0 Returning item/s
1. All products should be returned because of cancellation must be unused, unopened and in a re-saleable condition.
2. We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery.
3. Please remember to include your order number, name and address, and/or a copy of your purchase receipt with your return.
4. Please note that the cost of returning unwanted items is your responsibility.
5. Returns should be sent to:
Naio Nails Ltd,
1 Copeland Court,
Riverside Park Industrial Estate,
Middlesbrough,
Cleveland,
TS2 1RN,
England
12.0 Refunds
*Your order or returned item/s will be marked as cancelled, when we receive your returned item/s.
1. If you cancel your order in full before the order is dispatched we will refund you in full including any postage paid.
2. If you cancel your order in full after the order is dispatched we will refund you in full, any delivery costs we have incurred will not be refundable.
3. If your order qualified for free postage then we will refund minus the normal shipping charge (based upon the weight of the item/s cancelled, as if sent by Royal Mail 1st Class Packet Recorded Delivery).
12.1 Method of Payment
1. If you paid by credit or debit card, your refund will be made directly to your credit or debit card within 30 days of your cancellation.
2. If you paid by gift certificate, your refund will be made in the form of a gift certificate and emailed to you within 30 days of your cancellation.
3. If you paid by any other means, your refund will be made by cheque which will be posted to you within 30 days of your cancellation.
13.0 Free gifts, gift vouchers and discounted items
1. Free gifts which you would no longer be entitled due to the return of the order, must be returned or they will be charged at the regular retail price,
2. Gift Vouchers which you would no longer be entitled due to the return of the order, if unused will be cancelled, if already used deducted from the order total.
3. Item discounts which you would no longer be entitled due to the return of the order must be returned and refunded for the price paid in unused, unopened and in a re-saleable condition, or they will be charged at the regular retail price and the outstanding balance deducted from the returned order total.
14.0 Right to Withdraw Goods
1. We reserve the right to withdraw any goods from the website at any time.
2. We will not be liable to you or anyone else for withdrawing any goods from the Website
15.0 Delivery and Risk
1. We despatch the items ordered by you, as they are available using the method of delivery specified. The delivery charge is as set out in the post and packaging section of this page.
2. We cannot be held responsible if the delivery address given is incorrect.
3. We will use reasonable endeavours to ensure that the estimated delivery times are met but we cannot accept any liability for late deliveries, which are due to circumstances outside of our reasonable control.
4. Once you have received the goods, all risk of damage to, or loss of, the goods shall pass to you. If you intend to cancel your order in accordance with the cancellation and returns policy, you must keep good care of the goods pending their return to us.You will be liable for goods incurring customs charges.
16.0 Security
1. All Data to and from the site Including card payments and address details are encrypted using a Thawte SSL123 secure 128bit encryption to ensure that your transactions with us are private and protected, and cannot be viewed by anyone else as they travel over the internet.
17.0 Privacy Policy
17.1 Privacy & Disclosure
1. We respect your right to privacy. None of the information we collect is passed on to other parties, except when required as part of the services we provide for you i.e. providing your address and telephone number to a courier so your parcel may be delivered, or as required under UK law.
17.2 Data Collection
1. We will only collect details about you when you place an order. These will include your name and address, your email address, and various other details necessary to complete a transaction and fulfill your order. We do not collect any information which may be deemed "sensitive personal data" under the Data Protection Act 1998.
17.3 Cookies
1. Cookies are small pieces of text information created by websites and stored on your computer. Our shopping cart system uses cookies to help maintain your shopping cart while you browse our store. Use of cookies with our shopping cart is not compulsory, but we cannot guarantee that our shopping cart will work for you if you have cookies disabled in your browser.